Terms of Service
Last updated: May 6, 2026
Effective: May 6, 2026
These Terms of Service (“Terms”) are a legal agreement between you and Pedigree & Co. (“Pedigree & Co.,” “we,” “us,” or “our”). They cover your use of our website, web application, and related services (together, the “Service”). Please read them carefully. If you do not agree to these Terms, please do not use the Service.
1. Acceptance of Terms
By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy. If you are using the Service on behalf of a kennel, business, or other organization, you represent that you are authorized to accept these Terms on its behalf, and “you” refers to that organization.
You must be at least 18 years old to use the Service. The Service is not intended for, and we do not knowingly collect information from, individuals under 18.
2. The Service
Pedigree & Co. is a software-as-a-service management studio for professional dog breeders. The Service helps kennels keep pedigrees, manage litters and whelping, track vet records, organize waitlists, send and sign contracts, message buyers, and (optionally) accept buyer payments through a connected Stripe account.
We may change, add, or remove features over time. When a change is material to your use of the Service, we will give you reasonable notice.
3. Accounts and Kennels
3.1 Account creation
To use the Service you must create an account with a valid email address. You are responsible for keeping your credentials secure and for all activity that happens under your account. Tell us promptly if you suspect any unauthorized access.
3.2 Kennels and team members
Each subscription covers one kennel. A kennel may invite team members (administrators, breeders, or read-only veterinarians). The kennel administrator is responsible for the actions of everyone they invite and for ensuring those team members comply with these Terms.
3.3 Buyer accounts
A kennel’s buyers may receive their own portal accounts to view their puppy, sign contracts, and pay invoices. Buyer accounts are scoped to that kennel’s data only.
4. Acceptable Use
You agree that you will not:
- Use the Service for any unlawful purpose, or to facilitate any unlawful animal-related activity, including the sale or transfer of animals in violation of applicable law.
- Misrepresent pedigree, health, registration, or genetic-test data, or use the Service to defraud buyers or other breeders.
- Access, scrape, copy, or harvest data from the Service except through features we provide for that purpose.
- Resell, sublicense, white-label, or otherwise make the Service available to third parties as if it were your own product.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits.
- Upload malware, attempt to bypass security, probe for vulnerabilities outside a coordinated disclosure, or interfere with other customers’ use of the Service.
- Send spam, harass other users, or upload content that is defamatory, obscene, or infringes anyone’s rights.
We may suspend or terminate accounts that violate this section, with or without notice depending on the severity.
5. Subscriptions and Billing
5.1 Plans and trial
We offer Starter, Pro, and Kennel plans on a monthly subscription, with a 30-day free trial that does not require a credit card. Plan pricing, included limits, and features are described on our pricing page and may be updated from time to time. Annual billing, when offered, is charged in a single up-front payment.
5.2 Payment and auto-renewal
Subscriptions are billed in advance and renew automatically at the end of each billing period until you cancel. Subscription payments are processed by Stripe; you authorize us and Stripe to charge the payment method on file. Charges are exclusive of taxes, which are added where required by law.
5.3 Cancellation
You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; the Service remains active for the remainder of the period you have already paid for.
5.4 Refunds
Subscription fees are non-refundable except where required by law. If you believe you have been billed in error, write to us within 30 days of the charge and we will review the request in good faith.
5.5 Price changes
We may change subscription pricing. We will give you at least 30 days’ notice by email before a price change takes effect, and the new price will apply on your next renewal. If you do not want to continue at the new price, you may cancel before it takes effect.
6. Buyer Payments and Platform Fees
If you turn on payments, your buyers can pay deposits, balances, and stud fees through the Service. Payments are processed by Stripe under Stripe Connect. To accept payments you must complete Stripe’s onboarding and agree to the Stripe Connected Account Agreement. Stripe’s standard processing fees are charged separately by Stripe and are not set by us.
On top of Stripe’s processing fees, Pedigree & Co. takes a platform fee on each buyer payment that scales with your plan: 1.25% on Starter, 0.75% on Pro, and 0.5% on Kennel. The fee is collected as a Stripe application fee at the time of the charge. The remainder, less Stripe’s processing fee, settles directly to your connected account.
Pedigree & Co. is a software platform and a payment facilitator through Stripe. We are not a party to the contract between you and your buyer, are not an escrow agent, and do not guarantee or insure any transaction. Refunds, chargebacks, and disputes between you and a buyer are your responsibility, subject to Stripe’s policies. If a chargeback or refund occurs, we may recover any platform fee already paid out, and Stripe may recover its fees and the underlying funds from your connected account.
7. Your Data
7.1 Ownership
You own the data you put into the Service, including your pedigree, litter, health, contract, and buyer records (“Customer Data”). We claim no ownership over Customer Data. You grant us a limited license to host, process, transmit, back up, and display Customer Data only as needed to operate, secure, and improve the Service for you.
7.2 Export
You can export your kennel data at any time while your account is active, using the export tools we provide.
7.3 Aggregate insights
We may use de-identified, aggregated information derived from the Service (information that does not identify you, your kennel, or any individual) to operate, analyze, and improve the Service.
7.4 Privacy
Our handling of personal information is described in our Privacy Policy.
8. Service Availability
We work hard to keep the Service running smoothly, but we provide it on a best-effort basis and do not commit to a contractual uptime guarantee on our currently published plans. We may take the Service offline for maintenance, security, or operational reasons; where reasonably possible we will give advance notice for planned maintenance.
9. Termination
9.1 By you
You may cancel your subscription at any time. You may also request that we delete your account by writing to hello@pedigreeco.com.
9.2 By us
We may suspend or terminate your access if you breach these Terms, if your payment fails and is not cured within a reasonable time, or if continued provision of the Service to you would expose us or our other customers to legal or security risk. We may also discontinue the Service as a whole, in which case we will give you reasonable advance notice and a chance to export your data.
9.3 What happens to your data
After cancellation or termination, we keep your kennel data in cold storage for 30 days so the account can be restored if you change your mind. After 30 days we delete Customer Data from our active systems. Routine encrypted backups age out on their normal rotation. Records we are required to keep for legal, accounting, or fraud-prevention reasons (for example, payment records held by Stripe) may be retained longer.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
The Service is a record-keeping tool. It does not provide veterinary, legal, financial, or breeding advice, and any templates we offer (contracts, health guarantees, and similar) are starting points only. Always consult a qualified professional for advice specific to your situation.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PEDIGREE & CO. NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.
12. Indemnification
You agree to defend, indemnify, and hold harmless Pedigree & Co. and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your Customer Data, (c) your breach of these Terms or of any law, or (d) any dispute between you and a buyer, team member, or other third party. We will let you know promptly of any covered claim and will cooperate reasonably in the defense.
13. Governing Law and Dispute Resolution
13.1 Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.2 Informal resolution
Before filing a claim, you agree to try to resolve the dispute informally by writing to hello@pedigreeco.com. We will try to resolve the dispute within 60 days.
13.3 Binding arbitration
If we cannot resolve the dispute informally, you and Pedigree & Co. agree to resolve it through final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Wilmington, Delaware. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement of intellectual property or for unauthorized access to the Service.
13.4 No class actions
You and Pedigree & Co. agree to bring claims only in our individual capacities, not as a plaintiff or class member in any class, collective, or representative proceeding.
13.5 30-day opt-out
You may opt out of the arbitration and class-action provisions in this Section 13 by emailing hello@pedigreeco.com within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and your account email in the body. If you opt out, disputes will be resolved in the state or federal courts located in Delaware, and you and Pedigree & Co. consent to that jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. If a change is material we will notify you by email or through the Service at least 30 days before it takes effect. Continued use of the Service after the effective date is your acceptance of the updated Terms. If you do not agree, please stop using the Service before the effective date.
15. Miscellaneous
These Terms are the entire agreement between you and Pedigree & Co. regarding the Service and supersede any prior agreements on the same subject. If any provision is held unenforceable, the remaining provisions will remain in full effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you will be sent to the email on file; notices to us should be sent to hello@pedigreeco.com.
16. Contact
Questions about these Terms? Write to us at hello@pedigreeco.com.